Network & Membership Manager

LOS ANGELES

Gold House is the leading Asian Pacific changemaker organization and platform. Gold House powers cultural change by uniting, investing in, and elevating API creators and companies through a suite of innovative programs and platforms, including: membership systems and community movements to fortify relationships among APIs and with other marginalized communities (#StopAsianHate); investments in the next generation of top API founders, creatives, and social impact leaders (Gold House FuturesGold House Ventures); and development and promotion of affirming API narratives and success (Gold Story ConsultationGold OpenGold List, A100 List). To learn more, visit www.goldhouse.org or follow @GoldHouseCo on InstagramTwitterFacebook, and LinkedIn.

Your Role

As a Membership Manager, your primary responsibility will be to assist with the full membership lifecycle from acquisition to engagement to retention of Gold House members. In doing so, you will play a vital role in the exceptional experience of existing and potential members and serve as a Gold House brand ambassador to the community at large. This position works in collaboration with colleagues to develop and execute innovative opportunities to engage members through high-caliber content, events and programs.

Your Responsibilities

  • Identify opportunities for new member acquisition (particularly in an effort to expand membership to diverse profiles and backgrounds within the Asian Pacific diaspora)
  • Regularly review and validate membership applications
  • Assist in onboarding new individuals to membership while also implementing creative strategies for member engagement inclusive of awards repository and submissions
  • Own curation and deployment of monthly membership newsletter
  • Build and maintain strong relationships with current members, anticipating their needs, and ensuring a high level of satisfaction.
  • Act as one of the main points of contact for members, addressing their inquiries, concerns, and feedback promptly and professionally.
  • Recommend member events, perks, gatherings, and activities to enhance member engagement and foster a sense of community.
  • Assist in development of event list curation and member experience at Gold House hosted events
  • Assist in build out and upkeep of membership platform 

A bit about you

  • You have 3-4 years of experience as a client services or membership manager.
  • You are a service-oriented person who sees the value in strengthening the connections between Gold House and our collective of Asian Pacific leaders.
  • You can quickly establish credibility with senior executives and scrappy creators alike. 
  • You operate under pressure in a composed manner and are enthusiastic about managing multiple projects at once in a fast-paced rapid-evolving environment.
  • You have extremely high attention to detail and excellent written and verbal skills.
  • You communicate like a pro and get energy from bringing people together to execute efficiently and effectively. You enjoy putting structure around processes to make them scalable.
  • You have a “no job is too small” attitude and are excited to roll up your sleeves and solve all types of problems. 
  • Hubspot experience is a plus 
  • And last but not least, you are passionate about Gold House’s purpose and share our mission of uplifting the Asian Pacific community.

Benefits

  • Salary Range: $70,000-$85,000/year plus bonus
  • Health, dental, vision, and life insurance benefits
  • Opportunity to participate in Gold House programs and experiences including Salons, Gold Open VIP film Premieres, Gold Rush Soirees, Gold Gala, and more.
  • Opportunity to define the trajectory of a mission-driven, fast-growing, mainstream-impactful organization