Gold House

Head of Network Operations

LOS ANGELES

Gold House is the leading Asian Pacific changemaker organization and platform. Gold House powers cultural change by uniting, investing in, and elevating API creators and companies through a suite of innovative programs and platforms, including: membership systems and community movements to fortify relationships among APIs and with other marginalized communities (#StopAsianHate); investments in the next generation of top API founders, creatives, and social impact leaders (Gold House FuturesGold House Ventures); and development and promotion of affirming API narratives and success (Gold Story ConsultationGold OpenGold List, A100 List). To learn more, visit www.goldhouse.org or follow @GoldHouseCo on InstagramTwitterFacebook, and LinkedIn.

Our Network Operations focuses on engendering unity among the Asian & Pacific Islander diaspora through a premier membership program as well as supporting the development and system needs of other Gold House programs.

Duties

  • Own the entirety of the member experience, including member development, engagement, events, and all relevant systems.
  • Spearhead the expansion of our network across our Representation, Futures, and Ventures programming.
  • Develop processes to generate consistent value from our network that helps advance the Gold House mission and vision.
  • Identify new processes and tools to increase automation, improve efficiency, and reduce manual overhead.
  • Support major strategic alliances including new partnership exploration, engagement, and deal execution.

Requirements

  • You have 6+ years of full-time professional work experience, ideally including experience in membership engagement, donor development, sales, customer success, or recruiting.
  • You have experience managing the end-to-end “customer” experience, from marketing to sourcing to email campaigns to retention.
  • You have knowledge and experience managing CRMs across sales and marketing use-cases
  • You operate under pressure in a composed manner and are enthusiastic about managing multiple projects at once in a fast-paced rapid-evolving environment.
  • You communicate like a pro across channels and are able to generate excitement and energy across internal and external stakeholders.
  • You enjoy putting structure around processes to make them scalable.
  • You have a “no job is too small” attitude and are excited to roll up your sleeves and solve all types of problems.
  • And last but not least, you are passionate about Gold House’s purpose and share our mission of uplifting the API community.

Benefits

  • Competitive nonprofit salary
  • Health, dental, vision, and life insurance benefits
  • Access to and participation in every Gold House venture and experience including Salons, Gold Open VIP film Premieres, Gold Rush Soirees, Gold Gala, and more.
  • Opportunity to define the trajectory of a mission-oriented, fast-growing, mainstream-impactful organization