Celebrate the A100, the most impactful Asian Pacific Leaders.

Clara Shih

CEO, Salesforce AI

Clara Shih is CEO of Salesforce AI. In this role, she oversees artificial intelligence efforts across the company, including product, go-to-market, growth, adoption, and ecosystem for Einstein GPT, the world’s #1 AI for CRM. Einstein GPT delivers over 1 trillion predictions and generative automations every week across Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Industry Clouds, Mulesoft, Tableau, and Slack. Previously, Clara led Salesforce Service Cloud, the world’s #1 customer service, contact center, digital service, bots, and field service solution.

A digital pioneer, Clara has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. Clara is a member of the Starbucks board of directors and serves as Executive Chair of Hearsay Systems, a privately held digital software firm she founded in 2009.

She graduated #1 in computer science at Stanford University, where she also received an M.S. in computer science. She also holds an M.S. in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.